Pin code to unlock phone doesn't work.

[Anonymous]

Hi, my mother wants to use the samsung galaxy s3 that my dad got through his o2 contract, since he is happy with his iphone 3gs. However she doesnt use an o2 sim card so its locked. i filled in the unlock form on the o2 website and recieved the 8 diget code 2-3 days later, but to no avail. By the way i also used the s3 for 12 months before her with my o2 pay and go sim, so thats not an issue. im quite confused as to why the pin didnt work, any suggestions? 😃

[MI5]

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@jonsie wrote:

I can't help feeling that something has been lost in your correspondence with O2 and their understanding of your request? A PUK unblocking code is 8 digits long so maybe a phone call to customer service to find out exactly what has gone wrong is your best option here.

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Exactly what I was thinking from the beginning jonsie.....