Phone upgrade

[Phoneissue201]

Hi, so I currently have a hefty amount left on my current phone bill and it wont be fully paid off until 2022. However the current Samsung I have is on its last leg. Does anyone know if I can upgrade my phone and add the current bill onto my new phone? For example say I have £60 left on my old plan, can I add 10 - £15 onto my new phone bill until its fully paid? Hopefully this makes sense, I cant seem to find this information anywhere.

Thanks

[MI5 · Accepted solution]

@Phoneissue201 

You need to fully pay off your current device before you can upgrade. 

Guide: How does O2 Refresh work? 

[Phoneissue201]

I've managed to speak to someone, I am managing to work around this and get a new contract, thanks though