Phone unlocking

[Daisy]

I am trying to change providers. My O2 account terminated on 14th August and I then discovered my phone was locked to O2. I spoke to O2 on 14th and they assured me that my phone would be unlocked within 72 hours. My phone is still locked 5 days later  ! I have spoken to many O2 agents, all with different excuses and now I am told they have no idea when my phone will be unlocked but should be sometime this year (the latest excuse is they "have an enormous backlog of unlock requests")! I can no longer get a sim to work in my phone and am having trouble working and staying in touch with people. Can anyone help me? I've read some previous topics on this issue and saw @EmilieT might be able to help? Thanks.

[Cleoriff]

Hi @Daisy

Yes everyone appears to be having problems with unlocking their phones

As you have noticed our community admin @EmilieT seems to be the only person who can help customers with this. If you come back to the thread tomorrow, no doubt she will be asking you for some details

Best of luck

[MI5]

I'm sure @EmilieT will contact you tomorrow to help.
As you have probably seen already, there are some major problems currently.

[Daisy]

@Cleoriff @MI5 Thank you both for taking the time to read my post and reply. Fingers crossed Emilie will be able to help - just so frustrating!

[MI5]

Good luck

[Cleoriff]

@DaisyJust make sure you pop back to the thread tomorrow...Best of luck.

[EmilieT]

Hi @Daisy, and welcome to the forum! I've just replied to your Private Message so please have a look when you can 

Thanks @Cleoriff & @MI5 for the mentions!

Update: @Daisy's phone has now been unlocked and it's all sorted, thanks for your help! If anyone else isn't sure about how to get their phone unlocked, please refer to our Community Guide