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Phone scam??????

Ark
Level 1: Joiner
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Received a call allegedly from O2 that my Sim needs replacing Barely intelligible Something to do with Virgin? Assume it’s a scam? Present one working so ignoring Any guidance ?

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MI5
Level 94: Supreme
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@Ark 

O2 are replacing old 3g sims for those who don't have a newer 4 or 5g sim.

Sadly the scum know this and are using it as a tactic to gain account access.

If your sim is at least 4g, ignore it. If you have an older 3g sim, go in store with photo ID for a free replacement.

Phishing, Smishing & Scams. Latest info & advice. 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151527 Posts
  • 649 Topics
  • 28836 Solutions
Registered:

@Ark 

O2 are replacing old 3g sims for those who don't have a newer 4 or 5g sim.

Sadly the scum know this and are using it as a tactic to gain account access.

If your sim is at least 4g, ignore it. If you have an older 3g sim, go in store with photo ID for a free replacement.

Phishing, Smishing & Scams. Latest info & advice. 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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