Phone number

[CBDL]

When I joined virgin mobile in April I was given a number for one day while my number was ported from my previous supplier. My mobile service changed last week from virgin to O2 and while you are billing me on the correct number my texts are swapping between both numbers so people don’t know who is contacting them as I never used the temporary number. Please advise what I can do to stop this

[Bambino · Accepted solution]

@CBDL This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[CBDL]

Thank you. I thought I was contacting an O2 robot to get an answer but ended up on this forum but I’ll try your suggestions..