on 08-04-2020 19:20
Solved! Go to Solution.
on 16-04-2020 08:39
on 16-04-2020 08:39
on 08-04-2020 19:22
It's O2's responsibility to get the phone to you. They need to contact DHL
Call them and insist
on 08-04-2020 19:35
on 08-04-2020 19:38
on 08-04-2020 19:38
Yes they are fobbing you off.
on 08-04-2020 20:05
on 08-04-2020 21:32
on 08-04-2020 21:32
Tell them that DHL are denying any responsibility and as O2 are the supplier, the onus is on them to get the phone to you. Your contract is with O2 not DHL and that O2 need to do the phoning and chasing, not yourself. Until the phone is signed for by yourself, O2 are not fulfilling their part of the contract.
on 09-04-2020 12:55
on 09-04-2020 12:58
on 09-04-2020 12:58
on 09-04-2020 13:00
on 09-04-2020 13:03
on 09-04-2020 13:03
If you have the dispatch email then yes, in stock and released to the courier.