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Phone hasn't arrived

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NP
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‎01-10-2019 20:16 - edited ‎01-10-2019 20:19

‎01-10-2019 20:16 - edited ‎01-10-2019 20:19

I ordered a phone  on Sunday, and it still hasnt arrived, it was supposed to be next day delivery. I was just wondering how to track the phone, i have recieved an email that my order went through and was valid. However, ive not recieved an email since. I was just wondering if O2 had an email or if this has happened to anyone before? thanks!

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MI5
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‎01-10-2019 20:20 - edited ‎01-10-2019 20:21

‎01-10-2019 20:20 - edited ‎01-10-2019 20:21

@NP 

How to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs 

but if not showing any details you need to call customer service for help Guide: How to find help & contact O2 

If you haven't received a dispatch email it won't have left O2 yet though, so customer service definitely need to advise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎01-10-2019 20:20 - edited ‎01-10-2019 20:21

‎01-10-2019 20:20 - edited ‎01-10-2019 20:21

@NP 

How to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs 

but if not showing any details you need to call customer service for help Guide: How to find help & contact O2 

If you haven't received a dispatch email it won't have left O2 yet though, so customer service definitely need to advise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎03-10-2019 10:36

on ‎03-10-2019 10:36

@NP Do you have an update on this one? Has your phone arrived or do you at least know where it is? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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