Phone bill

[Laurensm2002]

I am very unimpressed as I am met to have a block on my phone and now my bill is triple in size and I don't have the funds to pay I gave been a customer for numerous years and thus is getting beyond ridiculous many thanks lsuren

[Laurensm2002]

I would like a respond ASAP please as I need my phone to find eork

[MI5 · Accepted solution]

@Laurensm2002 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 

Use Skype if no other working phone.
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[madasaf1sh]

@Laurensm2002

As per your other thread.

You need to contact the payment management team on 0800 902 0217 via skype or another phone.

They are the only ones who can assist.

[doombadger]

To be fair, a hard block on dialing the one and only number that gets you through to the only people who can solve the issue is pretty embarrassing don't you think?