Solved: Phone Unlock

Anonymous · ‎11-11-2015

Really unhappy , can anyone help . I have filled in the form twice ( which i did not pass their security checks) and when i went onto live chat, a agent said he had done the request for me and the phone would be unlocked in 72 hours and alas still no unlocked phone !! i need it unlocked as going abroad and need to use my other sim . can anyone help ??

Cleoriff · ‎11-11-2015

Have a look at this thread/link...see if you have followed all steps for iPhone unlock

http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

If none of the above works then you need to contact CS and speak to someone...(avoid live chat)

http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

MI5 · ‎11-11-2015

Is it an iPhone?
Just put a non o2 sim in and connect to iTunes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-11-2015

Yes its a Iphone. Ill give it a go Thanks

Anonymous · ‎11-11-2015

Unfortunitly that did not work , it comes up sim Invalid .

Cleoriff · ‎11-11-2015

Have a look at this thread/link...see if you have followed all steps for iPhone unlock

http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

If none of the above works then you need to contact CS and speak to someone...(avoid live chat)

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎11-11-2015

It still may not have been processed yet so keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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