Pending transaction but order wasn’t completed

[SM55]

I tried to order a Meta Quest 3 on a payment plan, paying £90 deposit. For some reason, the screen froze and it bumped me back to input my details again, however the £90 is still sitting as a pending transaction in my PayPal, since 22/11/24. 
I have emptied the 02 basket (I did it the same day) but the charge is still pending. 
I spoke to someone the same day at 02 and he said the pending transaction would drop off within 10 days.

How do I get this removed? 
Additionally, I am not an 02 customer for phone, etc. so I don’t have My 02. 

[MI5]

@SM55 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Contact PayPal to return your money.
Thanks