Pending Transaction but order wasn’t completed

[Sv]

So I went through the process of ordering a pair of Apple Airpods last night at around 9:30pm but once I’d payed for the item via Apple Pay o2 took me to a page saying something went wrong and to call 202 to complete my order. I assumed it had just cancelled but when I went to check my bank account, the money to o2 was on a pending transaction! I tried to contact 202 last night but the service was closed and now I’m worried what will happen next and how to fix this.

[MI5 · Accepted solution]

@Sv 

The money will drop back into your account in 3 or 4 days.

You'll need to pay again though as the money won't be taken by O2 once it fails like this. 

Best time to call customer service is 8.00am Guide: How to find help & contact O2 

[Martin-O2]

Did you have a chance to speak to customer services about your order @Sv ? If so what was the outcome?