@Whitney_1
Not sure why you'd be refused to buy a PAYG phone but if the order didn't complete, O2 won't have taken any money.
Your bank will hold it in a shadow account and return it to you in a few days time, depending on their policy for this.
If you wish to confirm this with O2 you You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
