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SandraZa
Level 1: Joiner
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I was trying to buy a phone online but didint proceed with it i decided to go to the o2 store and buy it there. (I havet bought it yet) but i was still billed 80£ off of my accaunt for trying to buy it online. 

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MI5
Level 94: Supreme
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@SandraZa If the order didn’t complete the money won’t have actually left your account. It will be held in reserved funds until the order is completed and if not it will reappear in your account after 3 or 4 days. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

@SandraZa You will need to contact customer service to get a refund which will appear in your bank account within 2 weeks 

 

https://www.o2.co.uk/contactus

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MI5
Level 94: Supreme
  • 143421 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@SandraZa If the order didn’t complete the money won’t have actually left your account. It will be held in reserved funds until the order is completed and if not it will reappear in your account after 3 or 4 days. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hey @SandraZa, and welcome to the forum Wave How are you getting on with this? Which device are you thinking of getting?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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