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Level 1: Joiner
Posts: 1
Registered: ‎02-01-2019
Accepted Solution


I was trying to buy a phone online but didint proceed with it i decided to go to the o2 store and buy it there. (I havet bought it yet) but i was still billed 80£ off of my accaunt for trying to buy it online. 

Posts: 0

Re: Payment

@SandraZa You will need to contact customer service to get a refund which will appear in your bank account within 2 weeks 



Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Payment

@SandraZa If the order didn’t complete the money won’t have actually left your account. It will be held in reserved funds until the order is completed and if not it will reappear in your account after 3 or 4 days. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,304
Registered: ‎18-04-2018

Re: Payment

Hey @SandraZa, and welcome to the forum Wave How are you getting on with this? Which device are you thinking of getting?

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