Payment was taken by O2, but I haven't complete my order

[RRRRefund]

I want to buy an apple pencil, my payment is already taken by O2, but I haven't placed my order. I'm claim a refund.

[KingAmo · Accepted solution]

@RRRRefund

Hi sorry for the inconvenience, I believe it maybe out of stock at the moment.
If some come in stock they will send you a dispatch email confirming that your item has been sent. I hope you did receive a confirmation email from them when you purchase it?

You can call the customer service for support, the best time to call is 8am and try the number ending with 4005
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Hope this helps