Paying off my device plan.

[Martin85]

I am trying to pay off the balance of my device plan. I go on to my 02 where it tells me to phone 202. I phone 202 and there isn't an option to pay off the device plan.

[madasaf1sh · Accepted solution]

@Martin85

You need to speak to a Customer Services Agent, who will process it for you, as its a CCA it has to be done that way.

The best way is to say silent and then you should be taken to the options and then to an agent..

[Bambino]

@Martin85 Doesn't matter about choosing an option.

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am.

[madasaf1sh]

@Bambino @Martin85

Just be aware if you call the number ending 402 before 9am in the morning or after 6pm, you may get a closed message and asked to call another number.

[Bambino]

@Martin85 Alternative customer service numbers are here: Guide: Coronavirus Community Help and Support