Paying for a Xbox game

[Brisso-1998]

Won’t let me buy a game using my phone number 

[Cleoriff · Accepted solution]

@Brisso-1998 

You may have a spend cap on your account which will prevent Chrge to Mobile.

You need to call O2 and ask for it to be removed

Guide: Spend Caps & Charge to Mobile on O2 

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Brisso-1998 

Have you registered here first?

https://www.o2.co.uk/charge-to-mobile