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Siminel
Level 1: Joiner
  • 1 Posts
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Registered:
Hi i order onliane iPhone 30 pounds were withdrawn from the bank card. then they wrote that my card is not valid. what to do in this situation
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jonsie
Level 94: Supreme
  • 93188 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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jonsie
Level 94: Supreme
  • 93188 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 2 of 3
324 Views

O2EmmaLouise
O2 Support
O2 Support
  • 254 Posts
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  • 28 Solutions
Registered:

Hi @Siminel,

 

Please call us on 03448090202 to discuss this. 

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