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Anonymous
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Pay disconnected bill

I was living in the UK and ended up having to return to my home country due to family reasons. I had a contract with o2 which has now come overdue and is needing payment. The bill is disconnected and won’t allow me to pay online. Is there a bank account that I am able to transfer funds to to cover the outstanding monies due?
Posts: 116,732
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: Pay disconnected bill

Our help thread here should answer your questions https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
If not, you need to call customer service http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,704
Topics: 768
Registered: ‎14-01-2013

Re: Pay disconnected bill

Posts: 84,512
Topics: 580
Solutions: 4,309
Registered: ‎04-01-2009

Re: Pay disconnected bill

It's almost certain that you will need to call. Once the phone has been disconnected they usually need to speak to you. Shame there was no direct debit in place. 

Level 1: Joiner
Posts: 5
Registered: ‎27-12-2018

-Re: Pay disconnected bill

Hi Ashley. I am in the same trouble. I have been got the disconnected bill which I cannot pay unfortunately in Poland, where I am staying currently (before I lived in England). I tried to make contact with any staff but alas everyone is busy at the moment. Would you mind please help me at any way with advice with this problem? I will be really thankful for your aim. Thanks a lot. Kathreen

Posts: 100,704
Topics: 768
Registered: ‎14-01-2013

Re: -Re: Pay disconnected bill

Level 1: Joiner
Posts: 5
Registered: ‎27-12-2018

Re: -Re: Pay disconnected bill

I appreciate your advices but I have still one more question. What number is to O2 payment in England from Poland. I cannot being connected. Thank you for your answer.

Posts: 116,732
Topics: 574
Solutions: 16,209
Registered: ‎04-04-2012

Re: -Re: Pay disconnected bill


@kathreen wrote:

I appreciate your advices but I have still one more question. What number is to O2 payment in England from Poland. I cannot being connected. Thank you for your answer.


Answered here https://community.o2.co.uk/t5/Other-Products-and-Services/trouble-with-the-disconnected-bill/m-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)