Pay disconnected bill

[Anonymous]

I was living in the UK and ended up having to return to my home country due to family reasons. I had a contract with o2 which has now come overdue and is needing payment. The bill is disconnected and won’t allow me to pay online. Is there a bank account that I am able to transfer funds to to cover the outstanding monies due?

[MI5 · Accepted solution]

Our help thread here should answer your questions https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
If not, you need to call customer service http://www.o2.co.uk/contactus

[Cleoriff]

@Anonymouslook here for ways to pay..https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

[jonsie]

It's almost certain that you will need to call. Once the phone has been disconnected they usually need to speak to you. Shame there was no direct debit in place. 

[kathreen]

Hi Ashley. I am in the same trouble. I have been got the disconnected bill which I cannot pay unfortunately in Poland, where I am staying currently (before I lived in England). I tried to make contact with any staff but alas everyone is busy at the moment. Would you mind please help me at any way with advice with this problem? I will be really thankful for your aim. Thanks a lot. Kathreen

[Cleoriff]

Hi @kathreen

See your other post here https://community.o2.co.uk/t5/Other-Products-and-Services/trouble-with-the-disconnected-bill/m-p/118...

[kathreen]

I appreciate your advices but I have still one more question. What number is to O2 payment in England from Poland. I cannot being connected. Thank you for your answer.

[MI5]

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@kathreen wrote:

I appreciate your advices but I have still one more question. What number is to O2 payment in England from Poland. I cannot being connected. Thank you for your answer.

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Answered here https://community.o2.co.uk/t5/Other-Products-and-Services/trouble-with-the-disconnected-bill/m-p/118...