Paperless

[CPnda18]

I was wondering if all correspondence is now via email or if anything arrives in the post anymore?

[Cleoriff · Accepted solution]

@CPnda18 

You can request paper bills but you will be charged. I get a text and email re my bill. That's all I need. Everything is shown in My O2.

[CPnda18]

Thanks so they send things in the post initially when you join as I’ve had allot of documents via email so assume that’s it?

[Cleoriff]

The contracts etc, will be via email when you start a contract. However, from thereon in, it will be paperless. If you have had that info already, they won't send by post.

You will be informed of your bill each month by text and email.

[MI5]

@CPnda18 

You will get a statement in the post every 12 months for your device plan payments until paid off.