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princess01
Level 1: Joiner
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I’ve moved from giffgaff to O2 and i wanted to keep the same number 

I got a text saying the port date would be 1/06/22 which is today and to turn off the phone 

my giffgaff sim went no signal and stopped working around 9am

so i took my new o2 sim and put it in my new phone 

it’s still showing a random number in settings and i’m unable to make any calls or receive any 

is the process still going 

how long would i need to wait for it to show the new number?

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Cleoriff
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@princess01 

Keep turning your phone on and off and see if that helps

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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@princess01 

Keep turning your phone on and off and see if that helps

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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MI5
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@princess01 

Once the port has completed, you will need to manually change the number in Settings >Phone >My Number.

Edit, save and reboot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
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And it really is that simple - this video has you switch off messages and facetime, if enabled, first - seems pretty straightforward as well, @princess01:

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