Pac code

[princess01]

I’ve moved from giffgaff to O2 and i wanted to keep the same number 

I got a text saying the port date would be 1/06/22 which is today and to turn off the phone 

my giffgaff sim went no signal and stopped working around 9am

so i took my new o2 sim and put it in my new phone 

it’s still showing a random number in settings and i’m unable to make any calls or receive any 

is the process still going 

how long would i need to wait for it to show the new number?

[Cleoriff · Accepted solution]

@princess01 

Keep turning your phone on and off and see if that helps

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@princess01 

Once the port has completed, you will need to manually change the number in Settings >Phone >My Number.

Edit, save and reboot.

[pgn]

And it really is that simple - this video has you switch off messages and facetime, if enabled, first - seems pretty straightforward as well, @princess01:

[Thedvdmonster]

I glad they actually switched you. 
I applied my pac last week when ordering the sim. 
I filled in the form again once the sim arrived with the sims serial number. 
3 days later it still hasn’t switched over.