07-01-2019 17:55 - edited 07-01-2019 18:03
Edit: Depending on how old your phone is, you may also need to get it unlocked to be able to use it on another network: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
on 07-01-2019 18:09
Just to let you know that you aren't speaking to customer service here on the community.
on 08-01-2019 12:26
Hi @angelika, just wanted to ask if you got all the information you needed from the above advice and if you have any additional questions?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?