PIN Being Sent to Wrong Phone Number
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on 31-01-2025 07:24
Anyone ever ordered a phone but DPL wont leave it because O2 are sending the PIN number to a different number? ...... twice now DPD have refused delivery and I've even asked O2 to change the number (to the actual number on the phone!!!)
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on 31-01-2025 07:30
It's happened before on a number of occasions.
Only people that can sort it is O2
Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,
X Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, free from any phone or landline
The Social Media side seems to get results
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on 31-01-2025 07:43
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on 31-01-2025 07:43
Facebook social media states 'they are taking a break' looks like it will be another round of useless calls to them later then
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on 31-01-2025 08:02
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on 31-01-2025 08:02
Check your emails as I had my PIN sent by email too.
Look in your spam folder.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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