on 15-09-2020 17:21
Hello, I have recently moved from 3 to O2 and PAC'd my number as part of the process. I use an iPhone SE 2020. The number on my phone is the original O2 number and I can't change it to the PAC number. I have tried to turn off iMessage and facetime etc but without success. When I call some people it comes up with the O2 number, not my PAC number. But you cant call the O2 number.
How do I set up my phone only to use my PAC number please?
Help appreciated.
Thank you.
on 15-09-2020 17:28
If the process hasn't yet been done, you need to request it again by sending the form here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If it has been done, or when it has been done, you need to change your number in the phone settings.
Settings >Phone >My Number
on 16-09-2020 10:15