Solved: Re: Out of stock

Neilbarrett1972 · ‎10-03-2021

I’ve placed two new order one for an upgraded phone and the second a Apple Watch and was told there in stock only to receive an email later on the day saying there out of stock what’s going on as o don’t like being lied too!

MI5 · ‎10-03-2021

@Neilbarrett1972

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-03-2021

@Neilbarrett1972

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Neilbarrett1972 · ‎10-03-2021

Is anybody going to reply? Please call me on xxxxxxxxxxx

[mod edit: please do not post phone numbers on the public board. Thanks!]

MI5 · ‎10-03-2021

@Neilbarrett1972

Yes, I have replied and no, no one will call you from here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-03-2021

@Neilbarrett1972

You have posted on the O2 community forum where we are all customers like yourself. You need to speak to O2 as stated by @MI5 above.

Veritas Numquam Perit

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