Ordered phone online

[Anonymous]

I ordered a phone today at 6pm how libg does it normally take for the credit check?

[Anonymous]

Hi @Anonymous Have you received any emails with links to accept the terms & conditions? You won’t get your phone update in your myo2 until you get a dispatch email from o2

[MI5]

You'd be advised to call customer services to check as we've got someone currently who's just found out they've been declined but not told until they chased O2.
http://www.o2.co.uk/contactus

[Anonymous]

Thank you. Yeah I got the emails for terms and conditions. I will wait into the morning and give them a call. Thank you for your help

[MI5]

This is the thread I was referring to - all emails received and all looks good https://community.o2.co.uk/t5/Pay-Monthly/Deposit-paid/m-p/1107936
I'm not wanting to worry you, I just want you to check to be sure what's happening.

[Anonymous]

You are very welcome @Anonymous & welcome to the forum 

[Anonymous]

I received 3 emails with attachments. Only one of them is for me to print out sign and send back dose that sound right ? Thank you

[MI5]

I didn't have to print and sign anything for an online order I did around 1 year ago.
It was all just an electronic acceptance by clicking links in the emails.

[Anonymous]

They all have attachments but it is saying in the emails they are copy’s emailed to me of my agreements? And then an hour later they took the upfront fee

[MI5]

Unless it's changed, there is nothing for you to return.
The emails form part of your contractual agreement with O2 so should be read carefully as clicking the links as requested confirms your agreement.