Ordered but no email, or confirmation.

[Anonymous]

I ordered a device 2-3 days ago however I have still not received any email or messages regarding my order. What does this mean? Has my order gone through, or will I have to ring in o2, if so what number? 

[perksie]

Best to ring I think, it could be a hold up with stock or credit approval.

The numbers are all in "Contact us" at the foot of the page.

Let us know how you get on.

[Anonymous]

could also be the weather & thats why it may not have been dispatched yet

[Anonymous]

Does that mean they send no emails to say weather or not my order has gone through or not

[Anonymous]

Hi confusion,

I'm in the same situation as you - ordered my new phone on Wednesday, and still no email or delivery. It took me a while to get there, but in the end I managed to get customer services on 08448 090202 (although it cost 35p/min from my 02 pag phone). Spoke to 3 different people, who told me 3 completely different things, but the last person I spoke to told me the handset I'd ordered (samsung galaxy S3 mini, in blue) was out of stock - and they have absolutely no idea when they'll be available again. Suppose it's just a case of wait and see.... *resists the urge to rant about poor customer service* Give them a bell and see what they say. Good luck!

[perksie]

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@Anonymous wrote:
 It took me a while to get there, but in the end I managed to get customer services on 08448 090202 (although it cost 35p/min from my 02 pag phone).

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Calls to Pay and Go:

Customer Service Number Charges

From your O2 mobile	4445	25p per call
From a landline	0844 809 0222	5p / min*

[Anonymous · Accepted solution]

i finally got a text message yesterday that my iphone 5 will be arriving today after ringing them couple of time. i got the case of different people saying different so i went in the o2 shop and they sorted it out for me

[Anonymous]

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@Anonymous wrote:

Spoke to 3 different people, who told me 3 completely different things, but the last person I spoke to told me the handset I'd ordered (samsung galaxy S3 mini, in blue) was out of stock - and they have absolutely no idea when they'll be available again. 

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Oh yay. I've ordered the white version - and had a bit of the same issue. Had no email confirmation, so had to speak to them to see when I would get an email. Turns out the order hadn't gone through. Do you think the white will be out of stock too? How long after ordering did you ring?