Order

[Katie21]

I sent my phone back on 23rd to be repaired as ther is a fault with the phone I havnt had any updates on the phone and I’m very worried! Order number xxxxxxxxx
xxxxxxxxxxxx**Personal info**

[mod edit: please do not post personal information on the public board. Thanks!]

[Cleoriff]

Hi @Katie21 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call