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Order tracking and lack of contact from 02

Anonymous
Not applicable

I ordered a product for click and collect a week ago (9th) and I recieved a text saying there was none in stock so to wait for a text telling me when they would be delivered, I was told the date would be 10th-16th. It is the 16th and I have no been contacted via text or email. When I try and view the tracker on My02 I get oops something went wrong and I can't access it

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MI5
Level 94: Supreme
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You'll need to contact CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
You'll need to contact CS http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Olamilekan
Level 6: Acolyte
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@Anonymous What phone did you order because if it is the Iphone 7 or plus models, there is currently a delay & a long queue of customers already waiting for their devices to be delivered.

 

 

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