Order submission failed

[robbie901]

I just tried placing an order for an apple pencil with an upfront cost of £20. I have been charged the £20 via paypal but then it said 'order submission failed' on the O2 website. Does this mean I was successful with my order if they have taken the £20 already?

[Cleoriff · Accepted solution]

Hi @robbie901 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255