Order missing

[pinkslayer110]

I ordered something from the o2 shop , I don’t have a order confirmation the money has been taken but it’s also not displaying in my orders in my o2 . Has anyone else experienced this ?

[Cleoriff]

@pinkslayer110 

It won't be displayed until your order has been dispatched. You will get an email to say it's on it's way, then be able to track it in My O2

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Edited to add, if you want to check the order is confirmed then contact O2 on any number in this guide

Guide: Coronavirus Community Help and Support