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Level 1: Joiner
Posts: 3
Registered: ‎21-12-2020

Order Progress



I placed an order online 3 days ago, I have recieved all the legal documents and an email to say the order is being processed - but nothing else since and the order isn't showing in my My02 account. There was no upfrount fee but i've set up a direct debt for the monthly payment...


Can anyone tell me how long its tacking right now for process? I know it will be busier given the time of year.



Level 49: Rootin' Tootin' 
Posts: 6,688
Registered: ‎26-03-2014

Re: Order Progress

You won't see the order until it has been despatched, and stock levels are not live with o2.
It might be worth giving customer services a call if you are desperate for the order - numbers are in the link below...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Level 6: Acolyte
Posts: 278
Registered: ‎04-08-2016

Re: Order Progress

over the weekend can take longer to process.
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Order Progress

Welcome to our community and happy Christmas @Jaki 

Hopefully the advice and information above from @gmarkj and @b4u2 were of help to you. It would be great to hear how you get on with your order so if you get a moment to pop by the community again, let us know if you've made any progress? Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎21-12-2020

Re: Order Progress

Hey I've not had any progress Smiley Sad it's now been almost a week
Level 1: Joiner
Posts: 3
Registered: ‎21-12-2020

Re: Order Progress

Hey thanks
It's not that I'm desperate just kinda wanting an idea of what's happening with it.... I'm imagining it must be because of Xmas as you say it shows in stock but if its not live they may actually not be in stock
Posts: 114,201
Topics: 569
Solutions: 15,392
Registered: ‎04-04-2012

Re: Order Progress


You need to call customer service.

We are all customers here like yourself and have no idea about your specific order, sorry.

Use the numbers on this guide to call. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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