on 21-12-2020 10:48
I placed an order online 3 days ago, I have recieved all the legal documents and an email to say the order is being processed - but nothing else since and the order isn't showing in my My02 account. There was no upfrount fee but i've set up a direct debt for the monthly payment...
Can anyone tell me how long its tacking right now for process? I know it will be busier given the time of year.
on 21-12-2020 11:03
It might be worth giving customer services a call if you are desperate for the order - numbers are in the link below...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 22-12-2020 16:00
Welcome to our community and happy Christmas @Jaki
Hopefully the advice and information above from @gmarkj and @b4u2 were of help to you. It would be great to hear how you get on with your order so if you get a moment to pop by the community again, let us know if you've made any progress?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 24-12-2020 01:25
It's not that I'm desperate just kinda wanting an idea of what's happening with it.... I'm imagining it must be because of Xmas as you say it shows in stock but if its not live they may actually not be in stock
on 24-12-2020 03:22
You need to call customer service.
We are all customers here like yourself and have no idea about your specific order, sorry.
Use the numbers on this guide to call.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)