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Order Completion Times

dazmon
Level 2: Apprentice
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Hey,

 

Anyone any info on how long it has taken them to receive their Galaxy Note II?  Decided on a change from the iPhone yesterday morning and went ith an upgrade deal on the Galaxy Note II; completed order with rep at 12:15 but since then order just shows as 'in progress' in MyO2.  Pretty sure my upgrade iPhone 4s last year was ordered/delivered within 24 hours?  Just wondered if it was a stock issue or anything?

 

Cheers on this, my first post!

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Anonymous
Not applicable
Could be:

- stock issue
- credit check issue
- order stuck in the system

Best calling for tailored advice rather than general guesswork slight_smile

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jonsie
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It is possibly a stock issue as the status will show in progress until the order has been picked. As it's an upgrade it's unlikely to be credit check issues.

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dazmon
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Hi Jonsie,

 

Thanks for that.  Was thinking the same.  Certainly shouldn't be a credit-rating issue as nothing has changed in the past couple of years and have been with 02 for about 4 years and never even been late with a payment.  Mind you you read horror stories of ID theft etcetera causing credit-rating issues so who knows?!? Eek!! slight_smile

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Anonymous
Not applicable
Could be:

- stock issue
- credit check issue
- order stuck in the system

Best calling for tailored advice rather than general guesswork slight_smile

View solution in original post

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jonsie
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Unfortunately we all have to be a little paranoid nowadays!

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dazmon
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Just spoke with customer services and was advised it was a stock issue.  Was out of stock yesterday but now back in stock and should be with me within the next couple of days.  Was getting worried then with all this talk of credit-score, was thinking, "Crap, have I overlooked a bill somewhere?!?"; fortunately not :))

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jonsie
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