Opt out for Priority and 02More texts

[Anonymous]

Any one else having real difficulty getting their opt out acted on?

Since early October, I've been calling the Priority opt out number, only to be told I'm already opted out. I've used live chat twice since then, been told "sorry about that but it's all sorted now"each time, but the messages still come daily.

02 More, I texted Stop earlier this month but still they come. I was told this takes 28 days (why?) So I'll give them the benefit, but for Priority there's no excuse at this point. I wouldn't mind if it were emails, but text messages alert me, and I don't want to be alerted to marketing.

[Cleoriff]

---

@Anonymous wrote:
I spoke too soon. Just received another Priority message. I really wish O2 had a proper written complaints procedure. I've reported this spamming to the ICO as I'm TPS, and hope others whose opt out is ignored do the same.

---

Further information for @Martin-O2 to feedback for you @Anonymous. So annoying that this keeps happening

[Anonymous]

Same with me! I followed the the text instructions which was to call a number to opt out. Only for the directions on the call to say I had to go online to opt out so essentially an irrelevant but no doubt purposefully laborious route, hoping we'd give up.

Well, I went online and could see that the gurus didn't turn my priority settings off as asked (on three seperate occasions) so I did manually...

Guess what. A month later and still getting priority messages.

I had warned that I'd be leaving if this wasn't resolved.

#ByeFelicia