Online top-up (address search)

[Sephjnr]

I've been having problems with topping up online; the portal's been re-designed in the last couple of months and after entering my post-code the search engine for the address looks quite buggy - after clicking off the first page of results I've been getting completely random addresses in London and Warwickshire (I'm from Bristol), it took me 4 attempts to get the correct address. Has anyone else using online top-up been having the same problem?

[Anonymous · Accepted solution]

Found on o2 website

If the issue persists

If the issue persists, please contact us. Give us a brief description of the problem, including any error messages displayed, by clicking the appropriate links in the top-right corner of the page. Our Customer Services team will endeveaour to resolve the problem promptly for you.

Probably best to give them a call from your mobile if you have any more issues and live chat is not very helpful. I am a pay monthly customer and has issues myself and after a call it got sorted out for me within 24 hours.

Hope this helps!

[jonsie]

It seems to be working ok for me? Maybe it's a browser problem? l

[Taky]

I've just used the web topup and the address box has problems. Shows properties in my estate in random order and when you pick another page it will sometimes show the page and other times just clear the box and prompt for Post code. Used IE11 and FireFox 25 but the problem still happens.