25-06-2024 10:55
Have they stopped the online chat??
my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.
The services a lately seem to be shocking just for something so simple
25-06-2024 11:01
Chat is in the support tab of the MyO2 app if you can access it.
If not, there is social media.
Details here Guide: How to find help & contact O2
25-06-2024 11:02
Quickest way to get a new sim is to go instore with ID.
Or use social media in this link Guide: How to find help & contact O2
Veritas Numquam Perit
25-06-2024 11:03
25-06-2024 11:03
Duplicate https://community.o2.co.uk/t5/Other-Products-and-Services/Online-chat/m-p/1728164#M53960
Veritas Numquam Perit
25-06-2024 11:05
25-06-2024 11:05
I have ordered one but I’m away for 2 weeks.
the old SIM card still works and would have put me on till I returned
25-06-2024 11:13
25-06-2024 11:13
Problem now is the card you have now may well be disconnected when the replacement is sent out.
Best go to an O2 store with photo ID