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Online chat

Sharpy532000
Level 1: Joiner
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on ‎25-06-2024 10:55

on ‎25-06-2024 10:55

Have they stopped the online chat??

my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.

The services a lately seem to be shocking just for something so simple

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MI5
Level 94: Supreme
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on ‎25-06-2024 11:01

on ‎25-06-2024 11:01

@Sharpy532000 

Chat is in the support tab of the MyO2 app if you can access it.

If not, there is social media.

Details here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎25-06-2024 11:02

on ‎25-06-2024 11:02

@Sharpy532000 

Quickest way to get a new sim is to go instore with ID.

Or use social media in this link Guide: How to find help & contact O2 

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Cleoriff
Level 94: Supreme
In response to MI5
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on ‎25-06-2024 11:03

on ‎25-06-2024 11:03

Duplicate https://community.o2.co.uk/t5/Other-Products-and-Services/Online-chat/m-p/1728164#M53960 

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Sharpy532000
Level 1: Joiner
In response to Cleoriff
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on ‎25-06-2024 11:05

on ‎25-06-2024 11:05

I have ordered one but I’m away for 2 weeks.

the old SIM card still works and would have put me on till I returned

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Enlli
Level 69: Guiding Light
In response to Sharpy532000
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on ‎25-06-2024 11:13

on ‎25-06-2024 11:13

Problem now is the card you have now may well be disconnected when the replacement is sent out.

Best go to an O2 store with photo ID 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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