Online advisor

[thornly]

How do u talk to an onlinr advisor? i cannot find the button to chat now

[MI5]

@thornly 

When available it will show here https://www.o2.co.uk/contactus

or try hanging around the shop pages https://www.o2.co.uk/shop

Anything we can help with here though?

[Johnny5746]

i can't see my fone on the track my order via O2 insurance??? Why not??

[thornly]

I want to see if i can turn outgoing calls of on one of my numbers

[MI5]

@thornly I'll ask @O2Emma to help with that if possible.

[MI5]

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@Johnny5746 wrote:
i can't see my fone on the track my order via O2 insurance??? Why not??

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I guess it hasn't been updated @Johnny5746 

Try calling customer service.

Numbers here Guide: Coronavirus Community Help and Support 

or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[O2Emma]

Hi if option on chat service not showing they maybe busy at the moment. I can have a look into your account for you see what we can do I will private message you.

[O2Emma]

Thanks for tag.

[thornly]

what time do the online advisors work till

[MI5]

I don't think there are any set times right now @thornly 

It's just as and when but intermittent and not consistent.