I bought an iphone 7 plus in rose gold last night, 22/02/2018 (just after 7.00pm). I recieved lots of emails and then the order was completed and I recieved the order completed pdf from the webpage, but no email confirmation. I have also recieved an email from O2 that my order has been saved if i want to return to it. (interesting?)
I was talking to someone through live chat throughout the purchase and they told me to ring this number, which closed at 7pm. I then got disconnected throm the live chat due to servers (typical!)
I called up this morning and have been told customer services can't do anything as it is not their department and that I should hear something before 24/02/2018. If not, call them back, I asked why my order has been delayed (it said it would arrive on the 24th), but they said they cant see anything on their system. My credit score is good, so i dont know why I've had this extra delay. My partner bought a phone right after me and his has been confimed.
Do i just sit tight? Is there nothing I can do? Is it my credit score? What is going on? Is this common?
