Device in question is the Microsoft Surface Pro X which I bought through a data only bundle upgrade on 1st August 2020.
Did the research and figured most of the issues would be sorted by now giving most reviews/reports were dated end of 2019 to early 2020.
After discovering half the software I use simply doesn't work on the Surface Pro X and even some software promised at the device launch in late 2019 still isn't available and Microsoft themselves are having issues with the latest release (2004) on this device, I have decided enough is enough and I want to return the device.
Call centre is restricted to a couple of options ONLY (from memory I think it was urgent account enquiries and lost/stolen phones) If you don't pick either of those 2 options you get cut off 😞
Online returns - after entering the sim number and typing the code, you are asked for the manufacturer. Microsoft ISN'T listed. Nokia/Microsoft is, which gets me to the Nokia page, no mention of the Surface Pro X so basically I can't progress any further down that route as the system hasn't been setup for Microsoft ?
I could take it back to my 'local' store.........in the next town! That's a 25 minute drive by vehicle, 25 minute journey by train (which only runs every hour) or a 40 minute journey by bus.
Anyone got any ideas how to progress with the return of a device when O2 have clearly made it virtually impossible given I've only got about 10 days left of the 14 day window.
