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Re: O2Home Update
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on 09-02-2018 13:59
@gmarkj I have been looking at the same ones, Samsung seams a good choice as the existing smart plugs etc are compatible with it however their own starter kits now seam in short supply so not sure if we're due a refresh or they're changing their views on it too. Wink Hub doesn't appear to be available in the UK yet (or am I looking in the wrong place?) :-)
Re: O2Home Update
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on 21-02-2018 09:38
@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
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Re: O2Home Update
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on 21-02-2018 10:07
@gmarkjwrote:@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
Just checked Amazon out of interest @gmarkj There were a few available though not sure which one you need (confused.com) There seem to be a wide variety of prices as well. Ranging from £99-£299?
Re: O2Home Update
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on 25-02-2018 09:15
I have three installed outside cameras (together with a large installation of other devices). As the cameras are mounted high, with the use of ladders, and I have wholes drilled in my walls by the ‘professional installers’, how am I supposed to remove them and effect repairs? I am an elderly retired person who would not feel safe going up ladders to do this. Do I engage a contractor and bill O2?
And also, having removed a previous cancelled system which was provided bt British Gas (Safe & Secure) I know that significant internal re-decoration will be required once the internal devices are removed. Again, do I engage a contractor and bill O2?
Re: O2Home Update
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on 25-02-2018 12:54
Origianally when the trial started if we didn’t carry on after the trial O2 would come and put right the damage but once the trial ended and we opted to continue the terms changed
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on 25-02-2018 12:55
Re: O2Home Update
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on 25-02-2018 15:50
Re: O2Home Update
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on 25-02-2018 15:55
Also I was not part of any trial, but just a poor sap who took out a contract with them.
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on 26-02-2018 08:59
@Cleoriff wrote:
@gmarkjwrote:
@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
Just checked Amazon out of interest @gmarkj There were a few available though not sure which one you need (confused.com) There seem to be a wide variety of prices as well. Ranging from £99-£299?
Yeah, it gets very confusing. More so when you factor in that there are different standards for some connections meaning there is a US and a Europe version.
It's a bit like mobile networks having different bands in the UK and US so somethings will work and others won't.
@Marjo @Martin-O2 can you please get someone to confirm what standard the door sensors and the motion detectors use so we can move on with this?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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Re: O2Home Update
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on 26-02-2018 13:54
Also thanks for the info on the router, mine isn't a Cisco router, mine is a Technicolor.... maybe that is why I cant find anything out on it.