on 11-01-2018 14:30
on 11-01-2018 14:30
I've just been told that an email or letter is due to be with people next week or week after, explaining about refunds and what to do with equipment.
Best regards,
on 09-02-2018 13:59
on 09-02-2018 13:59
on 21-02-2018 09:38
on 21-02-2018 09:38
@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
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on 21-02-2018 10:07
on 21-02-2018 10:07
@gmarkjwrote:@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
Just checked Amazon out of interest @gmarkj There were a few available though not sure which one you need (confused.com) There seem to be a wide variety of prices as well. Ranging from £99-£299?
Veritas Numquam Perit
on 25-02-2018 09:15
on 25-02-2018 09:15
I have three installed outside cameras (together with a large installation of other devices). As the cameras are mounted high, with the use of ladders, and I have wholes drilled in my walls by the ‘professional installers’, how am I supposed to remove them and effect repairs? I am an elderly retired person who would not feel safe going up ladders to do this. Do I engage a contractor and bill O2?
And also, having removed a previous cancelled system which was provided bt British Gas (Safe & Secure) I know that significant internal re-decoration will be required once the internal devices are removed. Again, do I engage a contractor and bill O2?
on 25-02-2018 12:54
on 25-02-2018 12:54
on 25-02-2018 12:55
on 25-02-2018 12:55
on 25-02-2018 15:50
on 25-02-2018 15:55
on 26-02-2018 08:59
on 26-02-2018 08:59
@Cleoriff wrote:
@gmarkjwrote:
@Marjo any updates on the compatability?
The original Wink hub is on the UK Amazon store @PhoneChanger, but only from 1 seller. Who is based in NY!
The only issue seems to be around which frequencies are used - UK and US use a different frequency for Z Wave so I am not sure on compatability.
Just checked Amazon out of interest @gmarkj There were a few available though not sure which one you need (confused.com) There seem to be a wide variety of prices as well. Ranging from £99-£299?
Yeah, it gets very confusing. More so when you factor in that there are different standards for some connections meaning there is a US and a Europe version.
It's a bit like mobile networks having different bands in the UK and US so somethings will work and others won't.
@Marjo @Martin-O2 can you please get someone to confirm what standard the door sensors and the motion detectors use so we can move on with this?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-02-2018 13:54
on 26-02-2018 13:54
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