O2Home Update
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on 11-01-2018 14:30
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on 11-01-2018 14:30
I've just been told that an email or letter is due to be with people next week or week after, explaining about refunds and what to do with equipment.
Best regards,
Sony Xperia ZX Premium (because I loved the Try The Tech phone so much)
Sony Xperia XZ
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on 23-01-2018 09:02
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on 23-01-2018 21:29
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on 23-01-2018 21:29
@Martin-O2 @Marjo can you ask if there is any reason why equipment will not work with a different hub and if not if there is anything that can be done to make it work?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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on 23-01-2018 22:08
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on 23-01-2018 22:08
So remin me how long O2 Home has been in operation? Just under two years I think. Every venture they undertake lasts around that time but they start good schemes and then find reasons to discontinue them. I'm talking about O2 Money, World Chat (incidentally I'm still waiting for my refund) and worse still in the case of O2 Home it is costing their customers money and looking for compatible components. Whatever happened to a company actually taking care of their customers?
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on 24-01-2018 08:17
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on 24-01-2018 08:17
I think that the smart home concept fits quite well with o2's main industry, and the potential for growth/expansion is massive.
The two things that, in my opinion, have changed is that more and more people are building their own smart homes instead of buying a package and also that o2 seem to be shrinking instead of expanding as mentioned above.
The most frustrating thing in my view (behind the closure in the first place) is that o2 are/have locked down most of the kit making it obsolete - see link below:
https://home.o2.co.uk/en-GB/o2-smart-home-is-closing
This means that unless by some miracle it all works with a new self funded hub most of the installed items will no longer work - so they will need removing and either replacing or repairing what was done during installation.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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on 24-01-2018 10:17
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on 24-01-2018 10:17
@gmarkj wrote:
Just realised that I didn't tag anyone to check!
@Martin-O2 @Marjo can you ask if there is any reason why equipment will not work with a different hub and if not if there is anything that can be done to make it work?
Good morning @gmarkj! I've forwarded your question, thanks for the tag.
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on 24-01-2018 11:38
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on 24-01-2018 11:38
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02-02-2018 09:26 - edited 02-02-2018 09:32
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02-02-2018 09:26 - edited 02-02-2018 09:32
Any news on my question @Marjo?
Need to start moving on replacing the system given there is now less than 4 weeks left...
Edited to add: Has anyone looked at replacing their service with something else, and any feedback on it?
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on 08-02-2018 10:32
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on 08-02-2018 10:32
Sony Xperia ZX Premium (because I loved the Try The Tech phone so much)
Sony Xperia XZ
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on 08-02-2018 11:22
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on 08-02-2018 11:22
Any update @Marjo?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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on 08-02-2018 11:27
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on 08-02-2018 11:27