O2 won't refund me my money

[Rachieroo]

O2 won't refund me my money. I bought a faulty phone from them for £119, sent it back in the same week, was promised a refund within 3 days, every 3 days I get fobbed off another 3 or 5 days, its now a month later and still no refund!!

[MI5]

@Rachieroo I'll ask @EmilieT to help you.

[Anonymous]

O2 are quick to take your money but slow to return it I’m afraid

[TallTrees]

Hello @Rachieroo 

Very sorry to hear you returned your phone and are unable to get a refund.  I am sure that one of our Community Managers will be able to get some information/help for you.

Best wishes and good luck hope all is sorted out for you soon.

[EmilieT]

Good morning @Rachieroo, and sorry to hear your refund has been so delayed! I'd like to have someone look into what's going on on my end, I'll send you a Private Message shortly to get a few more details first. 

Thanks @MI5 for the mention, and others for the help 

[Rachieroo]

I sent back a faulty phone a month ago and still haven't received my refund after being told it had been processed a month ago, every time I chase it up I'm fobbed off that it will be another 3 days, I can't understand why they won't send me my money, its making me ill

[Cleoriff]

@Rachieroo 

I will see if one of our managers can assist you @EmilieT @Marjo @Martin-O2 ?

[MI5]

You have been offered help by our community team here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-won-t-refund-me-my-money/m-p/1221079
Have you responded to their messages?

[EmilieT]

@Rachieroo Thanks for your Private Message this morning, I've just replied to it now and will get soemone to look into what's going on with your refund 

Cheers @Cleoriff for the mention!

[Rachieroo]

Thank you