O2 travel conflicting information

[Markojemo]

I'm travelling to Amsterdam on Friday and wanted to make sure the O2 travel bolt on was on my account, when I click the little blue information button on the bolt on section of my tariff and allowances the following appears:

Get all the data, minutes and texts you need while you’re away with O2 Travel. It’s free in Europe so it really is like home from home. Somewhere else? It’ll cost £3.99 a day in Turkey and £4.99 a day outside Europe. And you’ll only be charged for the days you use it. There’s no upper usage limit on data, but data speeds will vary with usage. For calls and texts a daily cap of 120 minutes and 120 texts applies. For data used in non-O2 Travel countries a £43 monthly spending limit in Europe and a £40 monthly spending limit outside of Europe applies.

Now reading that it seems to suggest that using your phone in Europe is free right? Yet on the main O2 travel page it says that using my phone in Amsterdam will incur a £1.99 per day charge. Anyone able to provide some clarity on this?

[MI5]

It's 1.99 per day. You get 120 mins and 120 texts plus unlimited data (but it's slow).

[MI5]

Community travel guide here too
https://community.o2.co.uk/t5/Other-Products-and-Services/Your-guide-on-how-to-use-O2-Travel/ba-p/10...

[Wa10]

To be fair, it does read that way - I'm familiar with how O2 travel works and is charged, however if it wasn't I'd probably be assuming it to be free in Europe too.

Get all the data, minutes and texts you need while you’re away with O2 Travel. It’s free in Europe so it really is like home from home. Somewhere else? It’ll cost £3.99 a day in Turkey and £4.99 a day outside Europe. And you’ll only be charged for the days you use it. There’s no upper usage limit on data, but data speeds will vary with usage. For calls and texts a daily cap of 120 minutes and 120 texts applies. For data used in non-O2 Travel countries a £43 monthly spending limit in Europe and a £40 monthly spending limit outside of Europe applies.

Do you see this when you select the O2 Travel bolt on in your account via the app or website @Markojemo ?

@MI5 is correct about the charges and allowances etc. Not sure why the above is worded the way it is though, potentially a cause for confusion I'd agree.

[Markojemo]

@Wa10 thats from inside my account when I log into my o2 and go to the bolt on section

[MI5 · Accepted solution]

Which tariff are you on as it is free on some tariffs so may be worded specifically to individual accounts.

[Wa10]

Good shout @MI5, I know it's been used as a promo on occasion, and would have been included in some legacy tariff's too so that likely explains it. I've just checked the wording on my own account, and it does say it costs £1.99 a day in Europe rather than free, so I think you've explained it. Assuming that's the case, it's good news for you @Markojemo as means it won't cost you anything extra.  

[MI5]

The latest offer was attached to the iPhone 7 premium tariffs.

[Markojemo]

must be it then @MI5 cheers

[MI5]

No worries mate. Enjoy Amsterdam:)