O2 travel conflict with inclusive zone?

[EJ]

I am on the sim only 100gb tarrif and have both the o2 travel and also the inclusive zone bolt on. Just landed in the USA and received a text saying Im on o2 travel and will cost 4.99 a day, where it should be free with my inclusive zone bolt on? Just wondering if anyone had the same problem and if O2 actually charges you?

Thanks

[pgn]

This might explain it:

[MI5]

@EJ 

Travel inclusive should override the regular travel bolt on.

As long as it's showing active in your MyO2 it will be ok.

[pgn]

Travel inclusive bolt-on blurb here backs up what @MI5 wrote, so long as you are on one of the applicable 20GB or higher Sim-only packages - with some constraints re fair usage.

https://www.o2.co.uk/international/travel-inclusive-zone

[Cleoriff]

If you want to make sure @EJ  then contact customer services Guide: How to find help & contact O2 

Calls from abroad  are included in that link and are free to CS

[MI5]

@EJ 

We also have a guide here with useful information on roaming Guide: Roaming MegaGuide 

[jonsie]

That will just be a generic text sent on arrival to countries outide the EU which are covered by O2 Travel. As said, O2 Travel Inclusive will automatically kick in if it shows as a bolt on in My O2.