O2 site is pants for existing customers

[Anonymous]

I've lost my phone. I pay you monthly for the insurance. So why aren't the contact details on your website???

You claim to be customer focussed but this website is nothing but a sales site. "Help" would be an insurance link n the home page for your customers who are in trouble.

How do I contact the insurers to get a replacement phone?

[jonsie · Accepted solution]

http://www.o2.co.uk/help/products-and-services/o2-insurance

Customer Service Number 0800 012 1553

Email:

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O2.claim@2020mobile.com

[Cleoriff]

Hi @Anonymous 

This is a customer to customer forum.

As your phone is insured by O2....you need to find your policy and contact them on the number given (on the policy)

[Anonymous]

If you go to the o2 website and using the search box put in insurance you will find your answer.

For ease @jonsie has kindly done this for you.

Please let us know how you get on.

[Cleoriff]

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@jonsie wrote:

http://www.o2.co.uk/help/products-and-services/o2-insurance

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Sorry @jonsie ...as usual, you got there before me

[jonsie]

I find it strange how people are quick to blame the website when something is easy to find @Cleoriff 

Granted it's not the easiest to navigate and it has many faults and links which need updating but it would have taken longer to write the post than actually finding the insurance help page.

[Cleoriff]

@jonsieVery true. I have to admit I need to be quicker myself finding the links to post to help the OP.

Getting there slowly, and every day is a school day. (as I say often)

Whoops....back on topic Cleo

[Anonymous]

Slightly off topic here but following Cleoriff, I struggle with the website version of Community where as I find the mobile site easy to use except for the fact I can only see three lines as I type comments in.

[Anonymous]

So would it be that hard to put a link at the bottom of the home page under customer support ?

There is how to contact us and how to complain !

Instead of searching for this a quick link would help.

[Anonymous]

Edited.

Good idea. Perhaps @Toby can put the suggestion forward?