O2 service in CH1, problems for months

[Stuart8]

Poor to non-existent O2 signal issues continue in Chester CH1, bad signal, terrible noisy line which nobody can hear you, limited or no internet.. appalling service..
It has been like this for two months, many registered complaints and they can't or don't want to fix it.. they say they have a mast issue which now seems like a standard answer..  paying a hefty price for the contract as well.. they don't even offer any solution. Been with o2 for approx 15 years... Very angry customer.

[Enlli]

I'm afraid there is little we can do about it here as we are all customers just like you.

[gmarkj · Accepted solution]

Download the My Network app from the appropriate app store (Google or Apple) and keep reporting issues.

Get anyone in the area on o2 also having issues to do the same - the more reports the better.

Also check if any of the advice in the link below will help.

Guide: How can I sort out my network issues?