O2 sends marketing emails to wrong address - how to change it?

[GJD]

I've just discovered that O2 has been sending marketing-type emails to a Gmail address that I only set up to be able to use an Android phone. I don't use it as an email as I find Google very invasive, but as I was getting demands from Google via my phone to provide it with my phone number, I logged into Gmail using that email address. In there were emails from O2 including the one I never received about O2 Travel changing. I still get emails about bills and my account from O2 into my usual email address that is also my login to MyO2.

I never gave this useless Gmail email address to O2 and I don't want emails sent there. Does anyone know how to change this? For me it's unprecedented that a company of which I'm a customer send me emails to two different email addresses in relation to the same single-user mobile phone account I have with them.

Many thanks for any pointers.

[Beenherebefore]

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@GJD wrote:

I never gave this useless Gmail email address to O2

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This is what I find interesting........how would O2 find this address ?

[Toby]

Let us know how you get on with this @GJD. Feel free to send me a private message if you struggle to get some advice.

[GJD · Accepted solution]

I think I remember what happened -- when I downloaded the O2 Priority app, this Gmail address (which is linked to the Android OS on the phone) was already populated in the "email" field for O2 Priority offers. I must have kept it as that as would only read those emails on the phone and would not use Gmail for any other purpose. I didn't think it would update the email address for all O2 mass emails (i.e. everything bar billing- or order-related emails specific to my account). Otherwise useful non-spammy emails like O2 Travel changes and the 50% extra data offers had passed me by as I forgot to ever look at this Gmail ...

(I only use that Gmail address for Google Play Store and the fact that I was forced to create a Google login for the phone (Android)).

[Cleoriff]

That explains some of it then @GJD Personally I never wanted Gmail. I added it to access O2 only. I kept my other email address and things actually work brilliantly now. Hate to admit it....but I am glad I set up gmail

[Anonymous]

Hey, Thanks,
Im not with O2! But because my GiffGaff line is so bad, im gonna go to O2 (my roommate have great line with O2. That's weird, because i was sure that O2 and GiffGaff are basically the same)
Anyways, Thanks!

[Cleoriff]

Giffgaff are a MVNO which run off the O2 network....but isn't O2.